Essential VoIP Resources & Partners

Below find a list of trusted VoIP solutions and Partners that form the backbone of our business telephone system installations, cloud phones systems and implementations. Here are some of the industry-leading companies and products we routinely rely on and work with:

Open Source Telephony

  • Asterisk & Digium (Sangoma subsidiary): The foundation of open-source VoIP technology, providing the core framework for modern business communication systems.
  • FreePBX: The pioneering graphical interface for Asterisk that helped revolutionize the open-source VoIP movement, making complex systems accessible to everyone.
  • Issabel: A sophisticated unified communications platform built on Elastix and FreePBX, offering comprehensive features including call center management, email integration, fax services, instant messaging, and contact management.

VoIP Hardware Manufacturers

  • Sangoma: Industry-leading provider of carrier-grade PSTN cards, DSP solutions, and Asterisk-compatible gateways.
  • Xorcom: Unique in the market for their commercially-supported hot failover Asterisk systems, ensuring business continuity.
  • Poly (formerly Polycom & Plantronics; now part of HP): Premium VoIP phones and communication devices known for exceptional build quality and performance.
  • Grandstream: Comprehensive range of feature-rich VoIP phones suitable for businesses of all sizes.
  • Yealink: Manufacturer of cost-effective VoIP phones that deliver excellent value without compromising on features.
  • Algo: Specialized Canadian manufacturer of VoIP endpoints, including door phones, intercoms, paging systems, strobe lights, and push-button solutions.
  • Ribbon (formerly Edgewater Networks): Specialists in carrier-grade VoIP gateways for seamless network convergence.

Misc. Software & Tools

  • SuiteCRM: Enterprise-grade open-source customer relationship management system, built on SugarCRM.
  • Dokuwiki: User-friendly, database-free open-source wiki platform perfect for documentation.
  • Asternic: Creators of essential tools like the Flash Operator Panel (FOP) and ccCdr graphic CDR reporting system.

Additional VoIP Resources

  • Asterisk Project Wiki: Comprehensive documentation and resources for all aspects of Asterisk implementation.
  • voip-info.org: The definitive online resource for Asterisk and VoIP-related information.

All the above products, providers and partners above are routinely used in our implementations to deliver reliable, scalable business communication systems.

VoIP Resources

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Cloud PBX or a Hosted Phone System

What is a cloud or hosted PBX?
A cloud PBX is a SaaS PBX solution. These systems are typically hosted in a datacenter, otherwise known as the 'cloud'. As a result they feature high redundancy, reliability & efficiency. State Side and VoIP Citadel offer hosted phone systems maintained by dedicated U.S. based VoIP engineers!
Contact us today to see how we can help you and your unique situation!

Premise based PBX

A Premise based PBX is a locally located phone system, typically in a telecom closet or server rack. Many businesses find a premise based PBX is still a valueable & necessary asset. All of the same features found on a hosted cloud PBX, such as remote users & remote phones, are possible with a premise based system!